parcelLab has secured several million euros in Series B funding from Capnamic Ventures and existing investors to enhance its post-checkout experience technology and expand its team across Europe.
Target Information
parcelLab is recognized as the premier post-checkout experience platform in Europe, specializing in enhancing communication throughout the customer journey after a purchase is made. Founded in 2014 by Tobias Buxhoidt, Anton Eder, and Julian Krenge, the Munich-based startup has quickly expanded its footprint and now features a team of over 50 professionals. The company operates out of three major cities: Munich, London, and Paris, and services over 350 leading global retailers including well-known brands like Ikea, Lidl, MediaMarktSaturn, and Fressnapf.
parcelLab offers a sophisticated technology and implementation framework that enables online retailers to engage with customers during the shipping process, improving overall shopping experiences. Their platform leverages automated messaging across various channels such as email and SMS to provide timely updates on delivery and potential issues, thereby fostering customer loyalty and opportunity for additional sales.
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Industry Overview
The demand for post-purchase communication solutions is surging across Europe, driven by increasing customer expectations for seamless shopping experiences. Retailers are facing escalating acquisition costs, p
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Capnamic Ventures
invested in
parcelLab
in 2019
in a Series B deal