Firstsource Solutions Limited has acquired Ascensos, enhancing its capabilities in customer experience outsourcing within the retail and eCommerce sectors.

Target Information

Ascensos, headquartered in the UK, is a prominent customer experience outsourcing partner specializing in retail and eCommerce sectors. The company is known for its deep expertise in customer engagement and service delivery, helping brands enhance their customer interactions and drive retention. By joining Firstsource Solutions, Ascensos aims to expand its capabilities and client offerings while maintaining its operational independence under the existing brand.

This acquisition brings together Ascensos’s robust knowledge of retail dynamics with Firstsource’s technological prowess, paving the way for innovative solutions tailored to the needs of businesses in the fast-evolving retail landscape.

Industry Overview

The retail and eCommerce industry is currently undergoing a significant transformation, rapidly integrating advanced technology to meet changing consumer expectations.