Ubiquity enhances its BPO capabilities by acquiring Zero Variance, incorporating advanced customer engagement technology and expanding its global presence.

Target Information

Ubiquity, based in New York, NY, is a recognized leader in business process outsourcing (BPO) specifically tailored for complex and regulated industries. On April 18, 2024, Ubiquity announced its acquisition of Zero Variance, a move aimed at strengthening its capabilities in customer experience and risk management. This acquisition is set to enhance Ubiquity's service offerings by incorporating Zero Variance's state-of-the-art omnichannel customer engagement, business intelligence, and integrated analytics solutions.

Zero Variance is particularly acclaimed for its ZViQ™ technology, a proprietary quality assurance (QA) platform that enhances customer satisfaction and operational efficiency by delivering inventive insights that cater to various industries. The integration of ZViQ™ will allow Ubiquity to broaden its portfolio, offering more diverse and comprehensive services to meet the changing demands of businesses around the globe.

Industry Overview in the USA

The BPO industry in the United States has seen consistent growth due to increasing demand for efficient and cost-effective solutions across numerous sectors. As companies strive to