The OMS Group has acquired DocuMatrix, a leading CCM specialist from Austria, to strengthen its product offerings and enhance its market position in the DACH region.

Information on the Target

The OMS Group is a leading provider of Customer Communication Management (CCM) solutions in the DACH region, servicing over 3,000 clients, including major corporations such as Airbus, Deutsche Post, Deutsche Bahn, Linde, and Telefónica. Established in 2021, the group has made significant strides in consolidating its offerings through strategic acquisitions like NIC and Formware, enhancing its position in the market.

A key move in its expansion strategy is the acquisition of DocuMatrix in 2025, a renowned CCM specialist based in Austria. This acquisition enables the OMS Group to create a fully integrated and automated CCM platform that amalgamates the strengths of its existing solutions, thereby improving communication processes for its clients.

Industry Overview in Austria

The Austrian CCM market is experiencing substantial growth, driven by advancements in technology and an increasing demand for efficient communication solut