Aurelian, a conversational AI platform for automating non-emergency calls in public safety, has secured $14 million in Series A financing to enhance 911 response capabilities across the United States.

Target Information

Aurelian is a pioneering conversational AI platform focused on automating non-emergency calls for Public Safety Answering Points (PSAPs). Co-founded by Max Keenan and James Liu, the platform assists in managing calls related to issues such as loitering, parking violations, and noise complaints. Aurelian's technology streamlines the communication process by engaging with callers through voice or text, ensuring inquiries are directed to the appropriate department, while also triaging calls and gathering essential information for first responders.

The platform's capabilities include validating caller locations, taking notes, integrating this information into the Computer-Aided Dispatch (CAD) system used by PSAPs, and, if necessary, relaying emergency calls to the appropriate services. One of Aurelian’s significant advantages is applying cutting-edge AI voice technology to the public safety sector, which has historically relied on outdated on-premises software.

Industry Overview

The public safety industry in the United States has long been characterized by the use of legacy systems that are not easily adaptable to modern technological advancements. Despite efforts to transition 911 call centers to more innovative solutions, ma