Aurelian has raised $14 million in Series A financing to revolutionize public safety by automating non-emergency call handling through AI technology.

Information on the Target

Aurelian is a conversational AI platform founded by Max Keenan and James Liu, designed to automate non-emergency calls for Public Safety Answering Points (PSAPs). The platform addresses various issues such as loitering, parking violations, and noise complaints by employing voice agents that communicate with callers. These agents route the calls to appropriate departments, triage incidents, and gather pertinent information for law enforcement or emergency responders.

Aurelian's technology empowers its voice agents to take effective actions, including validating caller locations, taking detailed notes, integrating information into the Computer-Aided Dispatch (CAD) system used by PSAPs, and prioritizing emergency calls as necessary. This innovative approach provides a unique advantage in applying AI to public safety, an industry that predominantly relies on traditional software solutions.

Industry Overview in the Target’s Specific Country

The public safety sector in the United States has historically lagged in adopting modern technology, largely relying on on-premises software systems. Despite some efforts to transition call centers to cloud-based services, previ