Information on the target
Mplus, a prominent player in the Business Process Outsourcing (BPO) sector, is part of the BOSQAR INVEST group (BOSQAR d.d. – ZSE: BSQR). On March 17, 2026, Mplus announced its first merger and acquisition transaction in Africa, marking a significant step in its expansion strategy. The company is set to acquire a 51% majority stake in the BPO division of PLP Group, a well-established South African BPO platform. This acquisition aims to enhance Mplus's operational footprint across South Africa, Namibia, and Mauritius, leveraging the region's growing multilingual talent pool and improving digital infrastructure.
The PLP Group, founded in 1992, specializes in delivering integrated customer experience and technology solutions across Africa, the United States, and Europe. With a workforce of approximately 950 employees, PLP operates multiple service centers and remote work environments, providing a diverse range of services including omnichannel customer experience, contact center operations, and AI-enabled automation.
Industry overview in the target’s specific country
The Call Center Services industry in South Africa has experienced significant growth in recent years, driven by the increasing demand for customer engagement solutions across various sectors. With a robust infrastructure and a large pool of English-speaking professionals, South Africa has positioned itself as a competitive destination for BPO services. The country's favorable time zone alignment with Europe further enhances its attractiveness for international clients seeking efficient customer service solutions.
Moreover, the South African government has actively supported the growth of the BPO sector through various initiatives aimed at improving digital infrastructure and providing incentives for foreign investment. This has resulted in a thriving ecosystem that fosters innovation and scalability within the industry. As a result, many global companies are increasingly outsourcing their customer service operations to South Africa, capitalizing on the high-quality service delivery and cost-effective solutions available.
The industry is also witnessing a shift towards the integration of advanced technologies such as artificial intelligence and automation, which are transforming traditional call center operations. Companies are investing in these technologies to enhance customer interactions and streamline processes, thereby improving overall efficiency and service quality. As a result, South Africa's Call Center Services industry is not only growing in size but also evolving in sophistication, positioning itself as a leader in the global BPO landscape.
In addition to technological advancements, the emphasis on employee well-being and engagement has become a focal point for many BPO providers in South Africa. Companies like PLP Group are developing innovative solutions, such as the Hey Jude personal c…