GapMinder Ventures leads a €1.5 million investment round in InsiderCX, an AI-driven patient feedback platform, to support its expansion across Europe and into healthcare insurance.

Target Company Information

InsiderCX (ICX) is an innovative AI-powered patient feedback platform designed to enhance healthcare providers' ability to collect actionable insights and improve the overall patient experience. By enabling medical facilities and insurance companies to gather significantly more high-quality feedback than traditional methods, ICX helps organizations identify pain points throughout the patient journey and address issues more effectively. This capability not only reduces dissatisfaction but also prevents the revenue loss associated with declining patient trust.

Founded in 2022 by Nikola Komes, InsiderCX has quickly gained traction and market validation by transitioning from early product development to achieving product-market fit in the private healthcare sector. By 2024, the company had tripled its revenue and expanded operations into multiple new markets, including a subsidiary in the UK. The strength of its leadership team, which includes experienced professionals in SaaS growth and engineering, further positions InsiderCX for continued success.

Industry Overview

The healthcare sector in Europe is increasingly prioritizing the integration of technology and innovative solutions to enhance patient care and operational efficiencies. The rise of patient-centric care models has dri