Fusion CX has completed a strategic investment in RCC BPO, enhancing its global presence and customer experience capabilities while leveraging Belize's skilled workforce.

Target Information

Fusion CX, a prominent provider of customer experience (CX) and business process management solutions, has completed a strategic investment in RCC BPO, a leading outsourcing services provider based in Belize. This investment aims to bolster Fusion CX’s global presence and enhance its capability to deliver top-tier CX solutions to its clientele.

Nubia Ramirez, Co-Founder and CEO of RCC BPO, stated, "Collaborating with a global leader like Fusion CX enables us to enhance our service offerings in international markets without significant changes to our current operations. We anticipate considerable benefits from Fusion CX’s established presence across APAC, EMEA, North America, and Latin America."

Industry Overview in Belize

Belize presents an advantageous environment for the business process outsourcing (BPO) sector, largely due to its substantial pool of English and Spanish speakers. This