Equistone Partners Europe has made a significant minority investment in QuestGates, the UK's largest independent provider of loss adjusting and claims solutions, to support the company's growth strategy and innovation in the claims management sector.

Information on the Target

QuestGates is the leading independent provider of complex loss adjusting and claims solutions in the United Kingdom. Headquartered in Birmingham, the company operates from 12 offices across the UK and Ireland. Established in 2003, QuestGates has transformed over the last twenty years, expanding from a niche loss adjusting service to a comprehensive professional services firm. Its offerings now include multi-disciplinary loss adjusting, claims handling, surveying, engineering, and legal services, employing approximately 500 professionals and generating revenues of £41 million in the 2023/24 financial year.

Under the leadership of CEO Chris Hall, the management team of QuestGates will remain in charge of the company and will continue as majority shareholders. Equistone’s significant minority investment aims to bolster QuestGates’ growth strategy, focusing on both organic initiatives—such as diversifying into specialist claims services and enhancing the company’s proprietary technology products—and further acquisitions, building on the 18 M&A transactions accomplished since 2003.

Industry Overview in the UK

The UK loss adjusting and claims management industry has seen steady growth, driven by increasing demand for specialized claims services and rising complexities in risk management. As businesses encounter an ever-evolving landscape of risks due to economic, en