Parloa secures $120 million in Series C funding, elevating its valuation to $1 billion and positioning itself as a leader in agentic AI for enhancing customer experience.
Target Overview
Parloa, founded in 2018 in Berlin, Germany, is a frontrunner in the development of Agentic AI tailored for customer experience enhancement. Under the leadership of co-founders Malte Kosub and Stefan Ostwald, the company has rapidly positioned itself as a key player in the AI sector, particularly focused on reinventing customer service capabilities. Following its previous $66 million Series B funding just 12 months ago, Parloa has successfully launched its AI Agent Management Platform (AMP) and has seen a fourfold increase in revenue.
With a mission centered on enabling enterprises to transform their customer service operations through advanced AI technologies, Parloa serves notable global clients, including several Fortune 200 companies. This trusted technology allows brands to deploy customized, dynamic AI agents that engage with customers in naturalistic conversations, enhancing customer satisfaction and fostering loyalty.
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Industry Overview
The adoption of AI technology in customer service is witnessing unprecedented growth, particularly in key sectors such as e-commerce, financial services, and travel. According to
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Disclosed details
Transaction Size: $120M
Enterprise Value: $1,000M
Equity Value: $1,000M