Tata Consultancy Services is expanding its partnership with Aviva to manage an additional 1.1 million life insurance policies, enhancing customer experience in the UK insurance market.

Information on the Target

Tata Consultancy Services (TCS) announced an expansion of its partnership with Aviva, the leading insurance, wealth, and retirement provider in the UK. TCS's United Kingdom-based subsidiary, Diligenta, will be responsible for managing an additional 1.1 million life insurance policies for Aviva, thereby increasing the total number of policies managed to over 6.5 million. This initiative exemplifies the sustained collaboration between TCS and Aviva, focusing on delivering enhanced customer experiences through a customer-centric approach.

The partnership, founded on mutual trust and commitment over the years, is designed to enable similar transformative services and experiences that have characterized their long-standing relationship. Diligenta's capabilities in policy administration will leverage TCS's cutting-edge platform to deliver improved outcomes for Aviva’s customers.

Industry Overview in the UK

The UK insurance market has been undergoing significant digital transformation, paving the way for enhanced customer experiences and operational efficiencies. With the introduction of the New Consumer Duty principles, financial se