The SSF/Cho-Time Group has acquired TALENT FACTORY to expand its workforce and enhance service offerings in the call center industry across multiple countries.
Target Information
The SSF/Cho-Time Group, a prominent portfolio company of KKA Partners, is enhancing its service offerings through the acquisition of TALENT FACTORY. As a successful call center organization, SSF/Cho-Time Group is dedicated to robust growth in the competitive call center industry.
This acquisition represents a significant milestone for the SSF Group, which now boasts a talented workforce of 3,300 German-speaking call center agents across four countries: Germany, Greece, Kosovo, and Albania. With 30 operational onshore and nearshore locations, the company is positioned for expansive growth in the sector.
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Industry Overview
The call center industry has seen substantial growth in recent years, particularly within Europe, as businesses increasingly outsource customer service functions to enhance efficiency and reduce costs
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SSF/Cho-Time Gruppe
invested in
TALENT FACTORY
in 2023
in a Buy & Build / Roll-Up deal