Scale Venture Partners has announced a $16 million investment in TechSee, a leader in augmented reality and artificial intelligence focused on revolutionizing customer support.
Target Information
TechSee, based in Tel Aviv, is a pioneering company in augmented reality (AR) and artificial intelligence (AI), specifically focused on enhancing customer support through visual assistance. The firm has developed the first cognitive visual customer assistance platform which utilizes computer vision and AR technology to enable users to troubleshoot tech issues in real-time using their smartphones, guided by human experts or digital assistants.
With over 15,000 customer service representatives already utilizing TechSee’s solutions at leading global companies such as Vodafone and Nespresso, the platform aims to streamline call center operations and improve customer satisfaction by providing agents with visual tools to address complex troubleshooting scenarios.
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Industry Overview
The demand for effective customer support solutions is increasingly significant in the technology sector, particularly in the United States where consumer electronics and smart devices are becoming more complex.
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Disclosed details
Transaction Size: $16M