ResultsCX has acquired Huntswood, enhancing its capabilities in the BFSI and Utilities sectors while expanding into the South African market.

Information on the Target

ResultsCX has announced its acquisition of Huntswood, a prominent consulting and customer solutions provider based in the United Kingdom. Founded in 1996, Huntswood has built a strong reputation in the industry, specializing in customer experience management, particularly in complaint management, remediation, and fraud resolution. With over 20 years of expertise, Huntswood has developed a deep understanding of customer service challenges and solutions, making it a vital addition to ResultsCX's portfolio.

Headquartered in Berkshire, UK, Huntswood operates multiple centers of excellence in South Africa, including locations in Durban and Cape Town. This strategic positioning allows Huntswood to tap into cultural synergies between the UK and South Africa, creating economic advantages for its clients while addressing the complexities of offshoring.

Industry Overview in the UK

The UK’s Banking, Financial Services, and Insurance (BFSI) sector is characterized by its rapidly evolving landscape, driven by technological advancements and changing consumer expectat