GreyLabs AI, a company specializing in Voice AI for the BFSI sector, raised ₹85 Crores in Series A funding led by Elevation Capital to enhance its platform and expand operations.

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GreyLabs AI is a pioneering company revolutionizing the Banking, Financial Services, and Insurance (BFSI) sector in India with its innovative Voice AI platform. Established by a team of experts, the company has swiftly scaled its operations to process hundreds of millions of customer interactions across over 50 institutions, including prominent names like RBL Bank, AU Bank, and ICICI Prudential Life, within just two years. The platform is designed to enable autonomous, multilingual conversations, significantly improving efficiency while maintaining compliance and customer experience.

Recently, GreyLabs AI secured ₹85 Crores in Series A funding, led by Elevation Capital, alongside contributions from Z47 and other notable investors. This influx of capital will facilitate the launch of GreyLabs’ flagship Voice AI Agent Platform, further enhancing its offerings in sales, service, and customer engagement. Furthermore, the funding is intended to support the company's expansion into major cities, including Bengaluru and Delhi, thereby strengthening its regional presence and client support framework.

Industry Overview in India

The BFSI sector in India is a critical engine of growth, characterized by its rapid digital transformation and increasing reliance on automation and artificial intelligence. More than ever, the ability to engage with customers through technology is param