Doxim has acquired Striata, a South African company specializing in secure digital document delivery, to enhance its customer communication management capabilities amid a rapidly evolving market.

Information on the Target

Striata is a notable success story emerging from South Africa. Founded in 1999 by Mike Wright in his garage, the company has evolved significantly over the years and now boasts a diverse team of 135 professionals spread across the USA, UK, South Africa, Hong Kong, and Australia. Striata specializes in providing software and services aimed at facilitating secure and personalized digital document delivery, catering to a clientele of 80 organizations, which includes banks, utilities, and multinational corporations across more than 20 countries worldwide.

Industry Overview in South Africa

The customer communication management (CCM) sector plays a pivotal role in the South African digital landscape, especially as businesses increasingly shift to digital platforms for communication. The COVID-19 pandemic has accelerated this trend, compelling companies to adopt innovative solutions for customer engagement that ensure compliance and security. The need for hyper-personalized communication has never been more critical, as businesses seek to create meaningful customer interactions in a largely digital context.

Despite the challenges, the South African technology sector is vibrant, with numerous startups and established companies carving out niches in digital transformatio