ConnectWise has acquired zofiQ, an agentic AI company, to enhance its service delivery capabilities for IT Solution Providers by automating high-volume service desk operations.

Target Information

ConnectWise, a leader in software and services aimed at enhancing the operations of IT Solution Providers, has acquired zofiQ, a specialized agentic AI company designed to streamline high-volume service desk operations. This acquisition marks a significant step forward in ConnectWise's mission to foster the Age of Autonomous Service, providing IT teams with tools to scale their service delivery while alleviating operational burdens.

Currently utilized by ConnectWise PSA™ partners, zofiQ has proven its effectiveness by driving a 20% increase in the number of endpoints managed per technician. The introduction of this technology allows organizations to expand their service capacity while maintaining high service quality. By automating processes to reduce reactive hours by up to 50%, zofiQ facilitates an impressive margin improvement of up to 30% for Managed Service Providers (MSPs), enabling skilled team members to shift their focus away from repetitive tasks and towards more strategic roles.

Industry Overview

The IT services industry is witnessing a rapid evolution, particularly as service demand frequently exceeds the available talent pool. IT Solution Providers are under significant pressure to optimize their operat