BV Investment Partners has made a majority investment in SupportNinja, aiming to leverage the company's outsourcing capabilities to capitalize on significant growth opportunities within the customer experience management sector.

Target Information

SupportNinja is a premier provider of outsourcing solutions, specializing in customer and technical support and back-office services for rapidly growing and innovative companies across various sectors, including technology, eCommerce, consumer services, and business services. Established in 2015 and headquartered in Austin, Texas, SupportNinja has gained recognition as one of the fastest-growing companies in the U.S., featured in Inc. Magazine's annual Inc. 5000 list. The company excels in facilitating the outsourcing journey for high-growth organizations by developing training programs, enhancing support processes, and deploying top-tier offshore teams.

Industry Overview

The outsourcing industry in the United States has experienced significant growth, driven by the increasing demand for cost-effective solutions that allow companies to focus on their core competencies. As businesses seek to enhance efficiency and scalability, outsourcing partners like SupportNinja play a pivotal role in streamlining operations and improving customer experience.

Particularly in the technology and eCommerce sectors, there is a rising trend of companies leveraging outsourced services to meet the evolving needs of their customer base. Th