Alorica Inc. invested $65 million in Sanas' Series B funding round to enhance AI-driven customer experience technologies.

Information on the Target

Sanas is at the forefront of a revolutionary shift in customer communication, providing the world's first Real-Time Speech Understanding Platform powered by advanced generative AI technologies. Founded in 2020, the company aims to enhance human connection by facilitating more inclusive global communication. Its groundbreaking technology, which includes patented real-time speech understanding and background noise elimination capabilities, has positioned Sanas as a leader in the AI speech enhancement domain.

With a visionary team led by co-founders Sharath Keshava Narayana and Shawn Zhang, Sanas is committed to driving innovation in customer experience. Its partnership with leading firms like Alorica underscores its role as a pioneer in the industry, enabling significant enhancements in customer interactions through technology.

Industry Overview in the Target’s Country

In the United States, the customer experience (CX) industry is rapidly evolving, driven by advancements in technology and a heightened focus on consumer satisfaction. As businesses increasingly prioritize quality customer interactions, firms are turning to cutting