Calltek, Inc. has secured a majority investment from Allied Global, enhancing its service capabilities and market reach in the U.S. contact center industry.

Information on the Target

Calltek, Inc. is a prominent contact center based in Guatemala, specializing in providing omni-channel customer care, technical support, and field services primarily to the United States market. Established in 2005, Calltek has built a reputation for delivering high-quality, white-labeled services. The company operates with a workforce of 600 dedicated agents, strategically located in its offices in both the U.S. and the Philippines to ensure comprehensive service offerings.

This investment represents a significant opportunity for Calltek to enhance its service capabilities and expand its market reach, underscoring its commitment to customer satisfaction and operational excellence in the competitive contact center industry.

Industry Overview in Guatemala

The contact center industry in Guatemala has experienced considerable growth over the past few years, driven by the rising demand for outsourcing solutions from North American companies. Guatemala's st