3Lines' Orbit Fund has invested in Reddy.IO, an AI-driven CX platform, capitalizing on the growing demand for innovative customer service solutions.

Target Information

3Lines' Orbit Fund has made a strategic investment in Reddy.IO, an innovative platform specializing in AI-powered Customer Experience (CX) solutions. Reddy.IO is designed to support a vast network of customer service agents, with a primary focus on near-shore Fortune 500 call centers. The platform has successfully secured contracts with significant enterprises and Business Process Outsourcers (BPOs) such as Morgan & Morgan, Harte Hanks, Transcend, Grubhub, and Infinity Sales Group, and is currently conducting active pilot programs with renowned companies like Lowe’s and Telus.

Reddy.IO is led by a seasoned team with extensive experience in technology and customer engagement. Co-Founder and CEO Adam Levin previously sold a successful ed-tech firm to TCV, highlighting his capability in executing high-value transactions. Tom Lewis, the Chief Customer Officer, has a proven track record in driving Voice AI revenue growth at SmartAction, alongside leading successful exit strategies. Co-Founder and CTO Jake Dube contributes his expertise in building internal large language model automation tools, which were pivotal in Reddy.IO's product development.

Industry Overview

The Customer Experience (CX) industry has witnessed remarkable growth in recent years, particularly with the increasing reliance on technology to enhance customer service delivery. In the United States, businesses are investing heavily in AI