Qualtrics is acquiring Clarabridge for $1.125 billion to enhance its experience management offerings with advanced conversational analytics capabilities.

Target Information

Qualtrics LLC, the Japanese subsidiary of the U.S. company Qualtrics, headquartered in Chiyoda, Tokyo, has announced that its parent company is formally acquiring Clarabridge, a leader in omnichannel conversational analytics, in a stock deal valued at approximately $1.125 billion.

Clarabridge offers an advanced AI-driven platform that enables organizations to capture and analyze customer feedback from various indirect sources including social media, emails, support calls, chats, and product reviews.

Industry Overview in Japan

The analytics industry in Japan is experiencing significant growth, driven by the increasing importance of customer experience in business strategies. Companies are recognizing the necessity of understa