Intelcia has acquired full ownership from Altice, consolidating its management control and positioning itself for accelerated growth in the global multi-service outsourcing market.

Information on the Target

Intelcia, a leading player in the multi-service outsourcing sector, has embarked on a strategic new chapter in its development with a recent pivotal shift in ownership. On November 24, 2025, the company's management shareholders signed an agreement to acquire the 65% stake previously held by Altice since 2016. This acquisition consolidates Intelcia's management control, resulting in the company now owning 100% of its shares and setting the stage for a new growth cycle.

Over nearly a decade, Intelcia has transformed from a regional customer relationship management player to a global multi-service provider with a workforce of 40,000 employees. The company has expanded its presence from 3 to 19 countries, including structured operations in Africa, Europe, Latin America, and North America. Financially, Intelcia has scaled its revenue tenfold, and for clients outside the Altice group, it has grown by seven times, solidifying its position among the top 15 global players in customer experience.

Industry Overview

In recent years, the outsourcing industry in Morocco has experienced substantial growth, driven by a combination of technological advancements and an expanding global client base. The increasing demand for customer experience solutions has led many c