Fusion CX acquires S4 Communications, enhancing its customer experience service offerings and expanding its workforce by over 900 skilled employees in the US and the Philippines.

Information on the Target

Fusion CX has announced its acquisition of S4 Communications, a prominent provider of call center outsourcing and business process outsourcing (BPO) services. In calendar year 2024, S4 Communications generated a revenue of USD 23.5 million, showcasing its strong market presence. The integration of S4 Communications into Fusion CX will leverage its specialized expertise in the telecom and utilities sectors, enhancing the service offerings available to clients.

The acquisition will also bring over 900 skilled professionals from S4 Communications in Houston, Texas, and the Philippines into the Fusion CX family, thereby expanding the company’s workforce and operational capabilities.

Industry Overview in the Target’s Specific Country

The customer experience (CX) industry in the United States continues to evolve rapidly, with significant growth driven by advancements in technology and consumer e