MidEuropa has signed a binding agreement to acquire 100% of Customer Management Center, a leading customer management services provider in Turkey, aiming to leverage growth opportunities in the underdeveloped sector.

Target Company Information

MidEuropa, the leading private equity firm focused on Central Europe and Turkey, has announced a binding agreement to acquire 100% shareholding in Customer Management Center (CMC). Established in 2000, CMC has established itself as the largest independent outsourced call center and customer management services provider in Turkey. With a robust network, CMC operates four call centers located in Istanbul, Malatya, and Sanliurfa, providing both inbound and outbound services tailored to a diverse range of blue-chip corporate clients across various industries.

Industry Overview in Turkey

The customer management industry in Turkey has shown substantial growth potential, characterized by its underpenetrated and fragmented market landscape. Over the past few years, there has been an increasing demand for outsourced services, driven by rising consumer expectations and the necessity for businesses to enhance operational efficiencies. This demand presents a significant opportunity for outsourced service providers like CMC.

As businesses in Turkey strive to enhance customer engagement, the importance of effective call management and customer service is more critical than ever. The rise of digital channels and technology has als