MidEuropa has acquired a 100% stake in Customer Management Center, the largest independent call center provider in Turkey, to capitalize on the growing customer management services market.

Target Information

MidEuropa, a prominent private equity firm specializing in Central Europe and Turkey, has successfully acquired a 100% stake in Customer Management Center (CMC). Established in 2000, CMC has grown to become Turkey's largest independent provider of outsourced call center and customer management services. The Company operates four call centers strategically located in Istanbul, Malatya, and Sanliurfa, offering both inbound and outbound services to a diverse clientele consisting of over 70 blue-chip corporate customers.

Industry Overview in Turkey

The customer management services industry in Turkey has seen significant growth due to the increasing demand for professional customer engagement solutions. With the rise of digital communication channels and the emphasis on customer experience, companies are increasingly outsourcing their call center operations to specialized providers. This trend has been fueled by the robust growth of e-commerce and the need for businesses to efficiently handle customer inquiries and feedback.

Turkey's strategic geographical location also positions it favorably as a hub for call center operations, catering to both domestic and international markets. The country benefits from a young and tech-savvy workforce, making it an