Fusion CX has acquired Morocco-based Finaccess BPO and its French subsidiaries to enhance its presence in the EMEA BPO market.

Information on the Target

Fusion CX has successfully acquired Finaccess BPO, a prominent Morocco-based provider of call center services, along with its subsidiaries in France, as of November 9, 2020. This acquisition marks Fusion CX's inaugural expansion into the European and African markets, significantly enhancing its presence in the EMEA region.

Finaccess BPO is well-established in the business process outsourcing (BPO) sector, specializing in multilingual, multichannel customer service tailored for French, Spanish, and Italian-speaking clients. With its headquarters in Casablanca and three operational sites in the same city, the company employs over 600 professionals, offering an array of services, including telesales, customer service, helpdesk solutions, and back-office support.

Industry Overview in Morocco

The BPO industry in Morocco has been rapidly growing, positioning the country as an attractive offshore destination for European businesses. With its strategic proximity to Europe, Morocco benefits from cultural and