Covisian Group has acquired Centrinex, enhancing its customer experience management capabilities in the U.S. market.

Information on the Target

Centrinex is a contact center management company located in Lenexa, Kansas, employing approximately 600 individuals. The company is dedicated to enhancing customer experience (CX) through innovative management techniques and a strong emphasis on technology integration.

With its robust workforce, Centrinex caters to a diverse set of industries, including financial services, healthcare, and transportation. By joining forces with Covisian Group, Centrinex aims to further modernize its operations and leverage advanced technologies to improve its service offerings.

Industry Overview in the Target’s Specific Country

The contact center industry in the United States is rapidly evolving, with a strong focus on integrating cutting-edge technologies such as artificial intelligence a