AccorHotels has acquired John Paul, a global leader in concierge services, to enhance its customer experience and service offerings in the hospitality sector.
Information on the Target
Founded in Paris in 2007, John Paul emerged as a leader in loyalty services following its merger with LesConcierges in 2015. The company employs over 1,000 highly trained professionals across five continents, specializing in concierge services available 24/7. With a diverse clientele, John Paul caters to a wide range of customer needs—from the most basic to the most complex—drawing talent from some of the world's most prestigious hotels.
As a pioneer in concierge services, John Paul leverages advanced Customer Relationship Management (CRM) software, integrated data management platforms with behavioral profiling, and over 50,000 partnerships worldwide. The company provides comprehensive loyalty solutions for prestigious brands in various sectors, including finance, automotive, travel, healthcare, pharmaceuticals, and luxury goods. With cutting-edge technology and excellent profitability, John Paul offers tailor-made services and multifaceted marketing strategies to enhance customer engagement.
Access Full Deal Insights
You’re viewing a public preview of this deal. To unlock full access to ca. 50,000 other deals in our database and join ca. 400 M&A professionals who are using it daily, sign up for Dealert.
Industry Overview in France
France's hospitality and concierge industry is characterized by its commitment to customer experience and personalization. In recent years, the sector has witnessed significant growth, driven by evolving
Similar Deals
AccorHotels
invested in
John Paul
in 2015
in a Merger deal